I have several years of diversified customer service experience, and have constantly achieved customer satisfaction as well as met or surpassed company expectations. I am able to provide information in response to inquiries about products and services and to handle and resolve complaints. I can also assist in sales, perform clerical tasks and provide technical support. As a freelancer I have also experience in translation, data entry and web research. I am proficient with Microsoft Word, Excel, and PowerPoint. I have used many other types of software, both computer and web-based. I am comfortable both with the technology I know and with learning new programs. I am a native Italian speaker and I am fluent in written and spoken English. Over the years, I have developed a great customer orientation and excellent communication skills. I am highly motivated, flexible, reliable and can work independently or as part of a team.
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