nicolodesanto

I help online businesses, startups, and professional firms solve technical problems, automate processes, and scale operations through practical AI and IT solutions.

With a background in second-level IT support, sales operations, and community management, I specialize in finding effective, business-oriented solutions—not just fixing technical issues. I work at the intersection of technology, operations, and customer experience.

What I do best:

Design and implement AI-powered chatbots (FAQ automation, customer support, appointment management)

Build AI and API integrations to automate workflows and reduce manual work

Provide advanced IT support (2nd level) and technical problem-solving

Manage and maintain websites and digital tools for reliability and performance

Support professional firms and SMEs in adopting technology efficiently

I combine a strong technical mindset with a practical understanding of business needs, allowing me to deliver solutions that save time, reduce costs, and improve customer experience.

If you’re looking for a reliable partner who can translate business needs into working technical solutions, you’re in the right place.